UPS Prepared Too Well for Holiday Rush and Paid the Price [1]
Mary Schlangenstein and Michael Sasso
Business Week
January 26, 2015
After missing millions of deliveries on Christmas in 2013, United Parcel Service Inc.(UPS:US [3]) promised it would do better next time. It hired thousands more workers to ensure it could handle a deluge of shipments on its busiest days.
The improvements worked, maybe too well.
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UPS [4]