With volume down, harassment and discipline are up. Follow the methods to avoid discipline and protect your job.

Work at a sustainable pace.

Don’t rush and don’t run. Work at a pace that you can sustain over your career.

Don’t take shortcuts.

Management may look the other way when it suits them, but when something goes wrong, they will discipline you.

Be where you are supposed to be

and avoid unnecessary down time. Work like you are being observed—because you may be. 

Record the stop at the stop

even if it’s less efficient. Do not record a stop when you’re back at the building. 

Do not claim that you made a delivery attempt

when you did not.

Do not enter a closed commercial stop as a “not in” residential stop

—record it as missed and let your center know through the DIAD. If you are instructed to missheet a package, make an entry in your remarks like “Directed by Supervisor” so it’s in your delivery records.

Do not smoke packages.

Record missed packages and let your center know through the DIAD. Remember, you will not get fired for missing a package or delivering an air package late. But you can face discipline for knowingly entering the wrong information into the DIAD.

Follow the parking methods.

At a residential stop, pull in past the mailbox, signal, and put your hazards on. Make sure your wheels are straight. If you have to block a driveway, make sure to block the whole driveway.

Take the safest walk path to deliver the package.

Working safe helps control the pace of work.

Use the DIAD to protect yourself.

If you have a problem—over-dispatch, a misload, unsafe conditions—let your boss know about it on the DIAD. When you do that, the issue becomes management’s responsibility, not yours.