UPS Prepared Too Well for Holiday Rush and Paid the Price

Mary Schlangenstein and Michael Sasso
Business Week
January 26, 2015

After missing millions of deliveries on Christmas in 2013, United Parcel Service Inc.(UPS:US) promised it would do better next time. It hired thousands more workers to ensure it could handle a deluge of shipments on its busiest days.

The improvements worked, maybe too well.

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